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Visitor Management

During my internship at Honeywell, I worked as a UX design intern in the Honeywell Building Technologies team. Designing an IoT platform, the HBT team is responsible for the clients from airports to hospitals to schools, to drive connectivity, productivity, and security for everyone in them.
  • Journey maps/ Wireframing/ User flows / Prototyping

  • 9-week internship in June 2020

  • Collaborated with 1 Product Manager and 2 Developers

  • Mentored by Design Director

Background

This is a 1-year project. The time when I joined the team they just started the design phase, and when the internship ended, several design details still needed to confirm. Although the project scale was small, the project was still challenging for me for the following reasons:

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Challenges

1. It was the first time I designed a cross-platform application that is used by different end-users.

2. I need to follow the existing design system strictly when building the prototype instead of creating my own visual style.

Project Goal

This project is exclusively designed for a client in the energy industry that needs to comply with severe security policies within their buildings. The goal for it is simple: do as best as we can as a company to make the building safer. We are doing that by connecting the employees, visitors, and the admins in the system seamlessly so that everyone can get their jobs done.

Problem Statement
Employee 

 

As an employee, I need to register my visitors and initiate the visits, so that they are allowed to enter the building.

Visitor  

 

As a visitor, I need to follow the check-in and check-out process, so that I can fulfill the purpose of the visits(interviews or meetings).

Admin  

 

As an admin, I need to set up all of the kiosks and monitor the daily visitors, so that I can make sure the building is safe.

Scenario
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  • Before the visit, the employee Sam would have to send out an invite on the mobile app to his visitor Emily. After Emily filling out the required information, the administrator Bob would review and approve the visit.

  • Upon arrival, Emily would check in on the Kiosk to notify Sam. And after the visit, Emily needs to check out on the Kiosk as well. Meanwhile, Bob can monitor the visit on his desktop application.

Wireframing
as a communication tool

After defining the context of use, I started designing the wireframes. Once the wires are done, I presented it to the team and gained feedback for iteration. I’ve found that the purpose of reviewing the wireframes is not only about reviewing the design skills, the main point is to lead the team to have a more detailed discussion of the product and help the team to reach alignment.

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Invitation system (Employee)

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Kiosk system (Guest)

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Control dashboard (Admin)

Follow Forge design system for making prototypes

Honeywell has built a very solid design system for different products. My job is to apply it to my design to help to save developing costs and ensure a consistent experience.

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Kiosk design for employee and visitor

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Desktop design for admin

 
 

DESIGN HIGHLIGHTS

The followings are 3 design highlights of this project:

 
1. Design across multiple platforms for different end-users but a consistent experience is needed.

This project involves 3 types of end-users: employees, guests, and admins of the building. The platform for each of them is also different. The employees would use the mobile application to send out the invitations; the guest would use Kiosk to check-in while arriving at the building; the admin uses desktop for his daily works. The design challenge was that I needed to make all of the platforms look like the same product by following the design guideline of Honeywell’s design system.

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2. It’s COVID-19 situation! Minimizing the chance of touching on the Kiosk screen is a priority.

Considering the COVID-19 pandemic, people would not want to touch a screen that has been touched by several people in a day to reduce the chance of spreading the virus. Therefore, when I was designing for Kiosk, I removed most of the tapping gesture, the system would process automatically without the user touching it.

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3. Unify the layouts to make the admin’s jobs easier.

The admin’s task is heavy, including setting up kiosks, editing registration forms, and monitoring the visits, therefore, the workflows should be intuitive to decrease the cognitive load. I fulfilled the goal by maintaining design consistency among different screens. The consistency includes similar layouts and interactions, so that the admins can focus on executing the tasks and not learning how the product UI works every time they switch the context.

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My impact on the project
  • Prototypes that I built have helped the PM to present to the client effectively and therefore get the approval to move forward with the project.

  • My design concept was picked up by the design team for further development.

 
See what my my manager and mentor say about me 👀

"April Joined us in the summer of 2020 for an internship on our User Experience team. Joining in the middle of the pandemic she proved her ability to adapt and learn immediately. Dedicated and supremely coachable she was able to produce concepts for an emerging product that has resulted in a new product for the organization. I am confident that April will create value with any organization focused on delivering for the user."

- Bill Hughey, Global UX design director at Honeywell

"I had the pleasure of working with and mentoring April during her summer internship at Honeywell. April is a self-motivated, efficient, and creative designer with a strong passion for learning. She brought both quality and critical thinking to her work that far exceeded my expectations of an intern or entry-level designer. A superpower that April has is that she seeks and gives thoughtful feedback, which will be valuable to any team. I highly recommend April and would not hesitate to work with her again."

- Jae Lee, Former Sr. UX designer at Honeywell